At Ryland Frames, we strive to ensure customer satisfaction with every purchase. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within [3] days from the date of delivery.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact our customer support team at our email within [10] days of receiving the product.
  2. Provide your order details, reason for return, and supporting images (if applicable).
  3. Once your return request is approved, we will provide instructions on how to send the item back.

3. Refund Process

  • Refunds will be processed only after we receive and inspect the returned product.
  • Once approved, refunds will be initiated within [7] business days and credited back to the original payment method (if applicable).
  • If your return is rejected, we will notify you with the reason for rejection.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Custom-made or personalized items.
  • Products that have been used or damaged by the customer.
  • Items returned after the specified return window.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return it first (if eligible) and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within [3] days of delivery at [[email protected]] with supporting images. We will arrange for a replacement or refund as applicable.

7. Changes to This Policy

Ryland Frames reserves the right to modify this Refund & Return Policy at any time.

For further inquiries, please contact us at [[email protected]].